Chibishots Photography
Prints, Delivery and Returns
What happens if something is wrong with a print, how long you have to change your mind, and what we cannot do. Written to be read once, not to be argued with later.
Before you order
Check the crop and the size. Gallery downloads are your reference; if you are unsure which crop or which size will suit the space, ask before ordering.
Prints are produced to order. We do not hold stock in every size, so a print cannot be accepted as a return on the basis that it was ordered in error.
If something is wrong
If a print arrives damaged, is the wrong image, or is not what you selected, tell us within 30 days of receiving it and we will replace it or refund it in full. We will pay the return postage.
Prints are colour-critical. A print viewed on a phone in daylight will not match one hanging on a wall in a warm room, and it will not match a screen that is not calibrated. We work to a recognised standard and we do not guarantee an exact match to your screen.
Where a fault is ours we do not argue about it. The 30 days is so we can check a claim, not so we can decline one.
Changing your mind
For a print made to your specification, the usual cancellation rights do not apply, because we cannot resell it. That covers a specific size, crop or finish you chose.
For anything that is not made to order, you have 14 days from receiving it to cancel, and we refund within 14 days of the return arriving.
If you are unsure which applies, contact us before placing your order and we will confirm which of the terms above governs it. It is far easier to establish the position before an order is placed than to resolve it afterwards.
Faulty or damaged on arrival
This takes precedence over the points above. If your print arrives broken, damaged, or not as ordered, contact us with a photograph and we will replace it. There is no requirement to return the damaged item before a replacement is dispatched.
Your statutory rights
Nothing on this page removes any right you have under consumer law. If something here conflicts with your statutory rights, your statutory rights apply.
If you are not a consumer - you are ordering as a business - the terms that apply are the ones in your signed services agreement.
How to raise any of this
Email mail@chibishots.co.uk, quoting your order reference in the subject line. Please include a description of the issue and, where relevant, a photograph of the item concerned. This enables us to identify your order and respond to the specific point raised without further correspondence.
We aim to acknowledge within two working days and to resolve the matter within fourteen days of receipt.